Have you ever bought something on the internet and found it does not turn up or it is not quite what you bargained for?
Shoppers worried about parting with their money online can now get practical advice about their digital entitlements.
The eYouGuide explains the rights of European consumers surfing the web or shopping in the digital marketplace.
The new online tool created by the European Commission (EC) also sets out a Digital Agenda of possible actions in the future.
It aims to ensure that some of the consumer rights taken for granted in the real world apply to products and services sold on the net.
Many consumers often find it is far harder to get a refund on an unsatisfactory product online, than it is doing it in an actual shop.



source/full story: news.bbc.co.uk/1/hi/programmes/click_online/8131584 .stm