A quarter of UK dissatisfied with broadband speed

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TeamPlayer

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Ofcom has admitted around a quarter of British broadband customers are not receiving the speed they expected when they signed up.

The telcoms regulator revealed the high level of dissatisfaction with connection speeds as it introduced a new voluntary code of conduct for broadband ISPs.

The new code will require ISPs to give customers an "accurate estimate" of the maximum speed their individual line can support at the point of sale.

The code also implores broadband providers to transfer customers on to an "alternative" broadband package if the actual speed of their connection is "a lot lower" than that forecast.

The code fails to stipulate what "a lot lower" actually means, and being a voluntary code of conduct, there are no sanctions for ISPs that fail to adhere to the code anyway.

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