My Suggestion Few Necessary And Effective Habits Of A Successful Call Centre Manager

sunshine

Blue Belt
When it comes to a Business Process Outsourcing (BPO) Services clients want all their issues to be resolved instantly and proficiently without any bother and the call being transferred. Call centre managers usually require a great deal of patience and elegance in order to handle the stress of their call centre staff, creating a feasible situation that would help them please their customers and clients without reducing their budgets.
Here are the few necessary and effective habits of a booming call centre manager.
Well trained your staff
Taking the right call that you lever
Using unused time as your advantage
Expand a lot of respect from the agents and subordinate
Always keep in touch with your agents

By means of the above mentioned qualities of an effective and efficient call centre managers would not just improve your business tasks on its journey but would also help out to get better customer’s service.
 

jazzvaga

Well-Known Member
Time is a valuable resource and a call center manager’s job is never done. He must be proactive & should look for more opportunities in every passing moment.
 

amultani

Well-Known Member
The job that is being discussed is interesting. A good and talented staff is must to handle the call center position.
 

jazzvaga

Well-Known Member
We learn from highly grown managers that they are always keen to learn from their mistakes & do concentrate on output level all the time. This is one more establishing factor for them.
 

sunshine

Blue Belt
We learn from highly grown managers that they are always keen to learn from their mistakes & do concentrate on output level all the time. This is one more establishing factor for them.
Thanks for your comment. Actually a call centre manger is usually seen to act as an agent who could gain a lot of respect from the subordinates and agents. So if you have come across any other important practice then do leave your comments below and I would be happy to hear them.
 

jazzvaga

Well-Known Member
Yes as said above, i mentioned a couple facts... I had handled some teams in the past & that was for SEO & app development.. So on the priority, the things that brought effectivity was to organize team first & make things as flexible as possible to share resources with team members who are responsible for actual output so that there is hassle free work environment.
 

Renren

Well-Known Member
Begin with a Destination in Mind - “We may be very busy, we may be very efficient, but we will also be truly effective only when we begin with the end in mind.”
Where do you see your contact center in one year or even five years? Asking yourself these questions gives you a clear view of what success looks like for your center. Plus, goals allow managers to set expectations for their teams and create accountability within the organization. With these you can determine what are the things you need to do in order to succeed. Not to mention that working hard, and being innovative can also make you a successful call center manager.
 

networld

Well-Known Member
I think the most important job of a call center manager is to inculcate a culture of customer friendliness within the department. I know in India companies normally recruit freshers like college students to do call center jobs. They are not experienced enough to take the job in a mature way. So, a call center Manager's role is very important in this area. He has to ensure that the employees treat the customers with respect keeping in mind optimum utilization of time and resources.
 

djweb

Well-Known Member
I'd also like to add that you should definitely make use of apps and other technologies to make sure that you stay on track, productive and balanced. For example, just yesterday I cam to know about "Balanced" which is an app that reminds busy managers on doing a few things that may help them relax and stay balanced. The non-iOS version of the app does not exist but similar apps certainly exist in the play store and should be used effectively.
 

masterbusiness

Content Writer
Keeping a team inspired and making them feel appreciated are among the things that make a good call center manager. The manager should also know how to trust every staff so they will brace the responsibilities given to them.
 
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