I have been a custermer of HostLatch for several months now and i must say i am unimpressed. They have terrible downtime and taking a very very long time responding to support tickets.
I have been running a host company as a reseller and every time they went down i submitted a ticket and got stupid responses such as "We were refitting a HD" or "our motherboard blew up" or something redicious. It went downmore than 10 times in about 2 month period and eventually i asked them for a refund as they 'Gurantee' a '99% uptime' And they have not done that and they said no because i have gone over there 5day money back gurantee. So i decieded to take legal action and they started getting very stupid over the whole thing saying that i wont win and i will have to pay them to get over to the uk and court costs and all that and that it would cost me x1000 what i paid for my site. But recently they have refitted something and the downtime isnt a problem anymore
I also had a problem with my WHMCS cron job, The cron jobs wernt working on cpanel so i asked them what to do , and they kept giving me different answers and just not getting anywhere , took about 3months and now its finally working.....
I would say dont go to them unless you really really have to.
I have been running a host company as a reseller and every time they went down i submitted a ticket and got stupid responses such as "We were refitting a HD" or "our motherboard blew up" or something redicious. It went downmore than 10 times in about 2 month period and eventually i asked them for a refund as they 'Gurantee' a '99% uptime' And they have not done that and they said no because i have gone over there 5day money back gurantee. So i decieded to take legal action and they started getting very stupid over the whole thing saying that i wont win and i will have to pay them to get over to the uk and court costs and all that and that it would cost me x1000 what i paid for my site. But recently they have refitted something and the downtime isnt a problem anymore
I also had a problem with my WHMCS cron job, The cron jobs wernt working on cpanel so i asked them what to do , and they kept giving me different answers and just not getting anywhere , took about 3months and now its finally working.....
I would say dont go to them unless you really really have to.