Net firms tested on customer care

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Yellow Belt
A survey of 4,000 broadband households has put PlusNet as the top provider in the UK.
The survey, conducted by broadband comparison service, Broadband Choices, asked customers to rate their internet service provider on various criteria.

Sky Broadband came second, ranking top of the table for "clarity of pricing and billing".

Other large providers such as Tesco and Orange did not fare so well, with Tesco criticised for quality and reliability.

The UK's leading ten broadband providers were tested in six categories: quality and reliability, download time, clarity of billing and pricing, after sales support, value for money and speed of service activation.

PlusNet topped the table with an average of 79% of users saying they were satisfied with their broadband service across all six categories.

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