Research questions related to an IT Support company

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arcitsol

White Belt
Hi everyone, i work for an IT company and we are trying to improve our customer service. I would appreciate some feedback from persons unknown to us about the IT service industry. If anyone cold spare a few minutes to answer, i would be very grateful, here goes :

What frustrations do customers experience when trying to find IT support


What frustrations do customers experience when they go to buy IT Support

What frustrations do customers experience when using IT services

Describe the perceived standards of customer service in the IT industry.
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Describe the perceived standards of technology in the IT industry...

Describe the perceived standards of product quality in the IT industry...
 
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